FAQ
Frequently asked Questions:
Product and technology
We completely avoid the use of glue or chemicals. Instead, we use so-called microrings, small copper balls that are attached to the roots along your own hair. In the next step, our wefts are sewn to this row of micro rings using our specially developed technology.
Thanks to this special technique, it is possible to perform a so-called “lifting”. The hair does not have to be removed again, but is simply pushed back into position. Such a lifting only takes a few minutes.
We recommend having a lifting performed every 4-6 weeks.
This is very individual and depends on many factors. Most of our clients wear the extensions for about 6 months before a reinstallation of the same hair is recommended.
With good care, the extensions can be worn for several months to years. However, it should be noted that this hair does not grow. It should be trimmed every now and then, similar to your real hair, to avoid split ends. For this reason, most customers opt for new extensions after 6 months to a year.
This is very individual. However, experience shows that most of our customers prefer around 50g for compression and around 150g for lengthening.
Since this is high-quality human hair, it is theoretically possible to tint and color the extensions. However, we advise against this as the hair has already undergone a coloring process. Further treatment processes could affect the quality of the hair.
For optimal care, we recommend using mild, sulfate-free shampoos and nourishing conditioners that are specifically suitable for hair extensions.
Moisturizing hair masks are also recommended to revitalize your extensions. Avoid greasy products as they can weigh down your hair. Reduce your use of heat, use a wide-tooth comb to detangle, and protect your hair while sleeping by braiding or tying it.
Please note, especially in summer or on vacation, to provide your hair with UV protection, to avoid chlorine (even abroad, as it can be contained in tap water) and not to use sunscreen with avobenzone. These chemicals can react with the dye in the extensions and affect the color result. We recommend saturating your hair with purified water during your summer vacation, then oiling it and wearing it in a bun. This way you avoid unwanted reactions.
This type of extension is particularly ideal for fine hair as the connection points are kept to a minimum and impressive results can be achieved with just one row of wefts.
SHIPPING & RETURNS
We ship our goods with DHL Parcel or DHL Express.
The delivery time is approx. 3 working days - within Germany
Standard shipping €5.49 - DHL
Express shipping €16.50 - DHL
a) For hygiene reasons, hair extensions are considered non-returnable once they have been removed from the original packaging or opened.
b) The customer is responsible for ensuring that these hygiene products are properly stored and used to ensure hygiene and quality.
c) Products with opened or damaged original packaging can only be returned if there are verifiable manufacturing errors or defects.
a) The customer has the right to check delivered products and hair extensions for defects 14 days after receipt.
b) In the event of defects or quality problems, the customer can send a written complaint to herextensions@outlook.de within these 14 days.
c) The wholesaler will examine the complaint within 14 days of receipt and take appropriate action, such as replacing defective products or refunding the purchase price.
d) The customer accepts that natural color changes can occur with hair extensions and that such changes over time are not considered a defect.
e) The customer undertakes to inform the hairdressing salon's end customers about the possibility of color changes in the hair extensions.
Please send us an email with the subject 'Return' to kundenservice.herextensions@outlook.de
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